Return & Refund Policy

Thank you for considering shopping with me.

If you are not entirely satisfied with your purchase, I’m here to help.

Returns

You have 7 calendar days to return a physical item from the date you received it.

To be eligible for a return your item:

  • must be unused and in the same condition that you received it.
  • must be in the original packaging.
  • needs to have the receipt or proof of purchase.

Refunds

Once I receive your item, I will inspect it and notify you that I have received your returned item. I will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, I will initiate a refund to your credit card (or original method of payment) minus postage.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Downloads (eBooks and courses)

All downloads are sent immediately so are non refundable

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact me

If you have any questions on how to return your item to me just drop me a line: catherine@catherinegladwyn.co.uk.